Nationwide Title Clearing, Inc. is one of the largest document processing companies in the United States, and it is located in Palm Harbor, Florida. With its 578 employee staff, the company has access to all of the counties and jurisdictions in the United States, making it possible to retrieve almost any property record required.
Eight out of the top ten retail mortgage companies in the U.S. choose Nationwide as their primary source of documents that they have to have each and every day in order to conduct business. In the document business, speed and accuracy are paramount in getting the needed documents to market, and Nationwide has excellent in both of these categories.
Nationwide has a reject rate of .78% and a compliance rate of 99.89%, both very impressive figures. The reject rate shows that nearly 100% of all records searched for are found and the compliance rate shows that nearly 100% of all documents sent are accurate.
The reason for the stellar performance of Nationwide in all areas is due to the excellent employees and their training. People are hired at Nationwide from a pool of people who are more likely to succeed at this particular type of company. They are trained initially upon hire for a three week period in the classroom and then go on the floor with a supervisor monitoring until they master the entire number of tasks at that level.
There are an additional 150 training and educational modules available for additional training which is taken on a volunteer basis by employees. Some of the modules can take several months to complete, and many are used for employee advancement to higher responsibilities.
John Hillman, CEO of Nationwide gave a talk on an industry-wide podcast recently, and he spoke about working conditions in the industry and compliance. While there is a continual checking on compliance and quality, the business itself can be quite stressful on employees. Hillman pointed out that goals and objectives are set and checked as employees progress, and that is a big reason for the high numbers experience by Nationwide.
However, it is also very important for employees to realize that management has their back, and there are systems in place that relieve some of the stress points. For example, if an employee is having a difficult time on any particular task, there are always people that can jump right in and offer assistance. Just knowing this is a great stress relief for employees as they go about their work.
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